Support:  8am to 8pm CST (Monday – Friday) (excluding company holidays)
Support Email: support@counterfind.com

• Case Logging
  • Telephone Support
  • Email Support
• Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that it provides to all other customers under support for no additional fee.
• Bug fixes to bring the Service into substantial conformance with its then current user guide.

1. Trouble Ticket opened – immediate phone call/communication with client
2. Assign developer/engineer to determine and correct the error
3. Reports on the status of the correction communicated by account manager
4. Initiate work to correct the error & communication when complete