Support: 8am to 8pm CST (Monday – Friday) (excluding company holidays)
Support Email: email@example.com
- Case Logging
- Telephone Support
- Email Support
- Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that it provides to all other customers under support for no additional fee.
- Bug fixes to bring the Service into substantial conformance with its then current user guide.
- Trouble Ticket opened – immediate phone call/communication with client
- Assign developer/engineer to determine and correct the error
- Reports on the status of the correction communicated by account manager
- Initiate work to correct the error & communication when complete