Support & Maintenance Terms

Support:  8am to 8pm CST (Monday – Friday) (excluding company holidays)
Support Email:

  • Case Logging
    • Telephone Support
    • Email Support
  • Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that it provides to all other customers under support for no additional fee.
  • Bug fixes to bring the Service into substantial conformance with its then current user guide.
  1. Trouble Ticket opened – immediate phone call/communication with client
  2. Assign developer/engineer to determine and correct the error
  3. Reports on the status of the correction communicated by account manager
  4. Initiate work to correct the error & communication when complete