Support
Support: 8am to 8pm CST (Monday – Friday) (excluding company holidays)
Support Email: support@counterfind.com
Case Logging
Telephone Support
Email Support
Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that it provides to all other customers under support for no additional fee.
Bug fixes to bring the Service into substantial conformance with its then current user guide.
Trouble Ticket opened – immediate phone call/communication with client
Assign developer/engineer to determine and correct the error
Reports on the status of the correction communicated by account manager
Initiate work to correct the error & communication when complete
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